Cancellation & Booking Fee Policy


We recommend that you pre book your appointment so the correct time, level of stylist and product is reserved especially for you.

We do get extremely busy, so our salon policies and structures keep us organised and ensure that our time is spent giving our clients the service they expect, and nothing less.

We absolutely understand that sometimes unexpected things happen and rescheduling or appointment adjustments become necessary.

We respectfully request a minimum of 48 hours notice for cancellations. Any time after 48 hours will seriously affect the chances of us being able to re sell the cancelled appointment slot and may result in a cancellation charge.


An email reminder will be sent to all customers 48hrs prior to their appointment and a text reminder 24hrs before.

These messages will give the customer an opportunity to cancel. Please note if the cancellation is made within 24 hours of the appointment, a late cancellation fee may apply.

Colour services- Booking Fees

We kindly request a small booking fee to be made at the time of booking your colour appointment.

This booking fee will be allocated to your account to be redeemed off the final balance of your hair appointment.

The Booking fee will be refunded as follows:

  • If you cancel your appointment up to 72 hours before your appointment you will receive 100% refund or the deposit will be carried over to your next appointment.
  • If you cancel between 72 hours and 24 hrs of your appointment then a refund will not be automatically authorised*.
  • If the appointment is cancelled 24 hrs or less then the booking fee will be taken to cover part of the cost of the lost appointment.

Wedding Hair

Wedding hair appointments are booked following a complimentary consultation.

A  50% booking fee is required to secure your wedding at the time of booking. Full payment will be required two weeks prior to your event.

Wedding booking fees will be refunded as follows:

  • Up to 1 month before your wedding date: 100% refund or carried over to a new booking.
  • Between 1 month and two weeks prior to your wedding date: 50% refund or carried over into a new booking.
  • Up to two weeks prior to your wedding date: No Refund